NOTE: There is a system parameter within the Commissary module called "Voids: purchases not reversible prior to date (yyyy-MM-dd HH:mm:ss)." If this system parameter has been set to a specific date, any commissary purchase transactions prior to the date will not be able to be voided.
To void a purchase history record:
Access the inmate record you wish to use.
Point to Commissary on the side menu and click Purchase History on the menu that appears. The Purchase History screen will appear. The date of the inmate's last purchase will appear at the top.
Search for the order you want.
Select the purchase order record you want.
Click the Void Entire Order button. The Void Entire Order pop-up will appear.
Click Yes to confirm the action, or click No to cancel it. Once Yes is clicked, the purchase order record will be displayed in bold red print.